Version: February 20th, 2024

WEBSITE TERMS

By accessing and using our Website you accept and agree that:

  1. you must be at least 18 years of age, or the age that you are considered an adult in your country;

  2. you will only access the Website for your own personal, non-commercial use;

  3. you will use the Website in accordance with all applicable laws. In particular, except where permitted by law, you must not reproduce, distribute, modify, display, perform, publish, license, create derivative works from or use the Website (except as expressly authorised in these Terms of Use), without our permission. You may occasionally make one print copy of content such as articles, blogs or recipes on our Website for your own personal use;

  4. you will not attempt to alter, deface, remove, hack into or otherwise interfere with the Website;

  5. we may use any content which you post to or publish on the Website, including but not limited to, any comments, information, ideas, reviews, techniques or any other material (User Content) without payment to you, for any purpose whatsoever including, but not limited to, publication, marketing, product development, disclosure to third parties which we are affiliated with and improving the Website. In addition, you agree not to enforce any moral rights in and to the User Content, to the extent permitted by applicable law;

  6. your User Content must not be defamatory, misleading, harassing, illegal, false, obscene, threatening, pornographic, hateful, racially or ethnically offensive or infringe on the rights of third parties;

  7. you are solely responsible for your User Content; and

  8. we may remove your User Content without notice.

CONTENT

The Website may contain content such as articles and blogs, software, opinions, advice, website links and promotional offers in connection with or provided by third parties (Third Party Content). Please note that we are not responsible for any Third Party Content and your use and reliance on Third Party Content may be subject to terms and conditions set by that third party. We do not necessarily endorse, control, sponsor or approve of any Third Party Content, especially medical tests, practitioners, products, procedures or treatments, and you use and rely on any Third Party Content at your own risk.

Any information provided on the Website is for your general information only. No content on the Website is intended to be a substitute for independent professional advice, particularly medical advice, diagnosis or treatment. You should always consider your own circumstances and exercise your own skill, care and diligence with respect to relying on any information obtained from the Website. Always seek advice from a qualified medical practitioner for health issues. Contact your doctor or emergency services if you think you may have a medical emergency.

DISCLAIMER

This website offers health, wellness, fitness and nutritional information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on this site. The use of any information provided on this site is solely at your own risk. Nothing stated or posted on this site or available through any services are intended to be, and must not be taken to be, the practice of medical or counseling care. For purposes of this agreement, the practice of medicine and counseling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnosis, prognosis or advice.

SUBSCRIPTION & BILLING POLICY

By purchasing any Elethrive subscription, you agree to the following:

  • Subscription payments are charged to your card on the 1st of the month, then subsequently every 30 days.

  • Your subscription will automatically renew unless cancelled prior to the next billing date.

  • By completing your purchase, you authorise Elethrive to charge your payment method on a recurring basis in line with this schedule.

CANCELLATION POLICY

  • You may cancel your subscription at any time by contacting us via email or other provided communication channels.

  • Cancellation must be requested before your next billing date to avoid being charged for the next billing cycle.

  • If cancellation is requested after a billing cycle has begun, the current billing period will remain active and your subscription will end at the conclusion of that cycle.

  • No partial-month cancellations or prorated refunds will be issued.

Access After Cancellation:

  • Upon cancellation and completion of your final billing cycle, you will lose access to all Elethrive subscription services, including:

    • Coaching app access

    • Program features and services

    • Digital content and resources tied to the subscription

  • Lifetime or one-time purchases (such as standalone digital products or programmes) will remain accessible in accordance with their original terms.

REFUND POLICY

For subscriptions:

  • All subscription payments are non-refundable once the billing cycle has begun.

  • Refunds will not be issued for:

    • Failure to cancel before the billing date

    • Partial use of a subscription period

    • Change of mind after a billing cycle has started

For non-subscription products:

  • Refunds may be considered within 7 days of purchase, provided the product or service has not been used or accessed.

  • The following are non-refundable:

    • Online coaching

    • Digital products, downloads, and courses

    • Guided programmes

    • Any service already delivered

    • Discounted or sale items

To request a refund (where eligible), proof of purchase is required.

APPOINTMENTS POLICY

  • If you do not arrive or contact us within 15 minutes of your scheduled appointment time, your session may be marked as a no-show.

  • A no-show applies to both in-person and virtual appointments.

  • Appointments must be cancelled in advance via email or phone.

  • If no valid cancellation is received, the appointment will be forfeited (non-refundable) and a cancellation fee may apply.